Shipping
When will my order ship?
Orders placed Monday through Wednesday before 8:30 AM ET will ship the same week.
Orders placed after 8:30 AM ET on Wednesday through Sunday will ship the following week.
All orders follow our regular shipping schedule. Unfortunately, we're unable to accommodate rush shipping requests at this time.
Once your order ships, you'll receive a confirmation email with tracking information.
How long does shipping take?
Our cheesecakes are shipped using 1-2 day shipping to help maintain their freshness and quality.
Once your order is shipped, delivery typically takes 1-2 business days. You'll receive a tracking number and estimated delivery date by email.
Please note that delivery times may vary due to carrier conditions or unexpected delays.
How much does shipping cost?
A flat $25 shipping fee applies to nationwide cheesecake orders.
This helps cover insulated packaging, dry ice, and expedited shipping to keep your cheesecake cold during transit.
Merchandise ships separately, with shipping costs calculated at checkout.
Do I need to be home when my cheesecake arrives?
We strongly recommend it!
Our cheesecakes are carefully packed with dry ice to keep them cold during transit. However, dry ice only provides cooling for a limited time.
Please retrieve your package immediately upon delivery and refrigerate or freeze your cheesecake according to the included storage instructions.
We recommend arranging for someone to be available on your expected delivery date.
Please note that Èdo is not responsible for quality issues caused by delayed pickup after confirmed delivery, packages left unattended, or improper storage after delivery.
What if my cheesecake arrives damaged or warm?
We're so sorry if your cheesecake doesn't arrive as expected!
If your cheesecake arrives damaged, unusually warm, or appears unsafe to eat, please do not consume it.
Contact us as soon as possible, ideally within 24 hours of delivery, with your order number and a few photos of the product and packaging.
We'll carefully review the situation and do our very best to make things right, whether that's a replacement, refund, or another appropriate solution.
What if my package is lost or delayed?
We're here to help!
If your package is missing or significantly delayed, please reach out to us as soon as possible.
We'll review the tracking information, investigate the situation with the shipping carrier when appropriate, and work with you to find a fair solution.
Your experience matters to us, and we'll do our best to make things right.
Cheesecake & Storage
What makes Èdo cheesecakes different?
At Èdo, we believe the best desserts are all about balance.
Our Basque cheesecakes are handcrafted in small batches, featuring beautifully caramelized tops, smooth and creamy textures, and carefully balanced sweetness.
Inspired by Japanese craftsmanship, we focus on bringing out the natural flavors of every ingredient without overwhelming sweetness.
Indulgence, with restraint.
How many people does each cheesecake serve?
Our cheesecakes are perfect for sharing!
- 6-inch: Approximately 4–6 servings
- 8-inch: Approximately 8–10 servings
- 10-inch: Approximately 12–16 servings
Serving sizes may vary depending on how generously you slice your cheesecake.
How should I store my cheesecake?
Please place your cheesecake in the freezer immediately upon delivery to maintain its freshness and quality.
Keep it frozen until you're ready to enjoy it. For the best experience, we recommend thawing it in the refrigerator before serving.
How do I thaw my cheesecake?
For the best texture and flavor, transfer your cheesecake from the freezer to the refrigerator at least 8 hours before serving.
Allow it to thaw slowly in the refrigerator. Once thawed, it's ready to slice, serve, and enjoy!
Please do not thaw your cheesecake at room temperature.
How long does my cheesecake stay fresh?
For the best quality, we recommend the following storage guidelines:
- Frozen: Up to 3 months.
- Refrigerated after thawing: Up to 5 days.
Always keep your cheesecake properly covered and refrigerated after thawing. For the best flavor and texture, enjoy it as soon as possible.
Can I refreeze my cheesecake after thawing?
We don't recommend refreezing your cheesecake once it has fully thawed, as this may affect its creamy texture and overall quality.
For the best experience, keep it refrigerated after thawing and enjoy it within 5 days.
How should I slice my cheesecake?
Here's a little tip for picture-perfect slices!
Use a sharp knife warmed with hot water, then wipe it dry before cutting. Clean and warm the knife between each slice for the neatest results.
And don't worry if your slices aren't perfect. They'll taste just as delicious!
Is it normal for my cheesecake to release some moisture after thawing?
Yes! A small amount of moisture may naturally appear as your cheesecake thaws.
This is a normal part of the thawing process and doesn't necessarily affect its flavor or quality.
We recommend thawing your cheesecake slowly in the refrigerator for the best results.
If you notice excessive moisture or have any concerns, please don't hesitate to reach out. We're always happy to help!
Are your cheesecakes gluten-free or vegan?
Many of our cheesecakes are made without gluten-containing ingredients. Please check each product's description for specific dietary information.
Our cheesecakes are not vegan, as they contain dairy and eggs.
If you have any allergies or dietary restrictions, please contact us before ordering. We'll be happy to help you find the right option.
Where are your cheesecakes made?
Every Èdo cheesecake is handcrafted with care in our commercial kitchen in Baltimore, Maryland.
We're proud to make our cheesecakes in small batches, with a focus on quality, flavor, and attention to detail.
Orders & Returns
Can I change or cancel my order?
Because our cheesecakes are freshly prepared for temperature-controlled shipping and our merchandise is made to order, all orders are generally considered final once placed.
We're generally unable to accommodate order changes or cancellations.
However, if you've made a mistake, please reach out to us as soon as possible. While we can't guarantee any changes, we'll always do our best to help whenever possible.
What is your return and refund policy?
Your happiness means everything to us!
Due to the perishable nature of our cheesecakes and the made-to-order nature of our merchandise, we're generally unable to accept returns or exchanges for changes of mind or personal preferences.
However, if something isn't right with your order, please reach out. We'll carefully review your situation and do our very best to make things right, whether that's a replacement, refund, or another appropriate solution.
For full details, please see our Return & Refund Policy.
What if I receive the wrong item or something is missing from my order?
We're so sorry if we made a mistake with your order!
Please contact us as soon as possible with your order number, a brief description of the issue, and photos if available.
We'll look into it and do our best to resolve the issue promptly, whether that means sending the correct item, replacing a missing product, or arranging a refund.
We want every Èdo order to be a wonderful experience.
How long does it take to receive a refund?
Once your refund has been approved, we'll process it back to your original payment method.
The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
If you have any questions about your refund, please don't hesitate to reach out. We're always happy to help!
Merchandise
How do I choose the right size?
We want you to love the way your Èdo merch fits!
Each item may have a slightly different fit, so we recommend checking the size guide on the product page before ordering.
Some of our tees feature a relaxed or oversized fit, so please review the measurements to find your perfect size.
If you're unsure, feel free to reach out. We're always happy to help!
Can I return or exchange my merchandise?
Our Èdo merchandise is made to order, especially for you!
Because of this, we're generally unable to accept returns or exchanges for sizing choices, changes of mind, or personal preferences.
However, if your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.
We'll gladly review the issue and help arrange a replacement or refund when appropriate.
Will my merchandise ship with my cheesecake?
Our cheesecakes and merchandise are prepared and shipped separately, so they'll arrive in different packages.
Cheesecakes are shipped from our kitchen using temperature-controlled packaging, while merchandise is produced and shipped by our fulfillment partner.
Separate shipping charges may apply, and you'll receive tracking information for each shipment.
If you order both, don't worry if they arrive on different days!
How long does merchandise take to arrive?
Our merchandise is made especially for you after your order is placed.
Because each item is produced on demand, please allow additional time for production before shipping.
Delivery times may vary depending on the product and your location.
Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey.